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Hi Shannon, My name is Mike, parts manager at Audi Honolulu. I would like to let you know that I just had the BEST customer service experience from Annie Painter. She provided me with a warranty claim and it was a hassle free experience, which is hard to come across now days. I've also dealt with other team members in the past and they have also provided me with excellent, over the top customer service. You have an excellent team and I just wanted to let you know. Please let your team members know that they are great to work with and keep it up. Thank you, Mike Hirata