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It gives me great pleasure to write to a supervisor about a positive rather than a negative issue. I had an occasion to call your company today to purchase a  Cover craft car cover and had the pleasure to speak to your employee Shannon. I explained my issue and she expertly directed me to the exact car cover I needed and gave me the proper explanation of why it was so. I felt perfectly comfortable with her pleasantness and expertise in assisting me. I found it necessary to call back about the pricing of my order and once again she was efficient and pleasant to deal with. I don't often make a point to compliment an effective employee and perhaps I should; but I am pleased to do it in this instance. I have added your company to my favorite websites and will look forward to doing business with you in the future. I hope I get Shannon when I call in for another order.