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I must say, I do a lot of on-line shopping & have used on-line chat sessions many times. Recently, I decided that my 4 wheeled family member needed outdoor protection. I Googled a few car cover websites & came upon Car Covers Direct. As I proceeded to search for the right cover, I was unsure of the one I needed. I noticed the website offered a Live Chat, so I was very pleased with that option. Maria was extremely helpful, fast & knowledgeable. I was very impressed with her expertise & friendly replies. Normally during an on line chat session, I feel as though I am e-mailing a computer. The friendliness of her replies will keep me coming back & the website will be recommended to my friends.Thanks Maria!Fran L.Richmond, VA