Frequently Asked Questions
Below is a list of questions that customers often ask us. Click on a question to reveal the answer. Some questions have additional information if you click on the "more" link underneath the answer.
Features and Benefits
Can a cover help prevent my vehicle from being stolen?
Yes it certainly can. A thief wants to get into your vehicle, start it, and drive off as quickly as possible. As soon as a thief starts to make an entry, they are exposed. A car cover takes a few minutes to remove, so the thief's exposure time is increased. With so many cars uncovered, why would a thief want to increase the risk of being caught? A cover also helps protect the contents of a vehicle. When radios and other items are out of sight they are less likely to tempt a thief.
How can I prevent my car cover from being stolen?
The lock and cable accessory kit will certainly help. You should also put your name on the front of the cover. The name works better than the license number. The instruction sheet gives details on the correct way to mark the cover.
What are UVR inhibitors?
Most fabrics are degraded by Ultra Violet Radiation (UVR) from the sun. To slow down the degradation process, chemicals are added during the production of the fabric. You won't be able to see them, smell them or feel them. The chemicals are expensive so your best bet is to buy a cover from a reputable manufacturer who believes in quality. To reduce cost, one of the first things a mill will usually cut is the percentage of UVR inhibitors being used.
Mirror Pockets? Will my custom car cover come with mirror pockets?
Most custom covers come with mirror pockets.
However, a small number of custom covers designed for older car makes do not come with mirror pockets. This is because the mirrors were located in different positions on the car. These covers will fit without the pockets. Should you still want the mirror pockets, we are able to send you the mirror pockets free of charge so that you may have them sewn on locally. Please call us for more information.
Ready-fit (loose) covers do not come with mirror pockets because they are more of a one-size-fits-all product.
How will the cover accommodate my antenna?
If your antenna is removable, Covercraft recommends this option. It will make covering your car easier.
If your antenna is not removable, we can supply a grommet free of charge. To use a grommet, you will simply need to place a hole in the correct location on the cover, and apply the grommet in that location.
Some car covers (usually those with a roof antenna) come with an antenna pocket built into the design of the cover.
If you are in doubt about your own cover or have questions, please feel free to ask us! We can be reached via email at email@example.com or phone at 1-866-818-9901 (toll free).
Care, Maintenance and Handling
Do I need to tie the cover down?
Yes. Properly tying your cover down will help the cover remain in position during high winds or stormy weather.
How often should I wash my cover?
There is no magic number since it depends on where you live and how you use the cover. Don't be afraid to wash a car cover! Dirt particles can compromise the effectiveness of the water resistance of the fabric. Be sure to follow the washing instructions for the cover you own -- some fabrics require commercial dry cleaning and will be damaged if washed or dried at home.
Will treating my car cover with Scotchguard® make it more water resistant?
In almost every instance, a good car cover fabric has been treated with some sort of DWR (durable water repellency) treatment during it's manufacturing process. The effectiveness of such a treatment will also depend on the construction of the fabric. If you can hold the fabric up to light and see small open areas between the yarns, no treatment will increase the fabrics water resistance. Adding additional treatments will not help and aren't worth the cost.
My wife is about 5 feet tall and wants a cover for her car. What fabrics would you suggest?
First off, lighter is not necessarily better. A thin nylon cover or plasticized paper type cover can be very difficult to use in any kind of breeze. A heavy cover is also difficult for a person of small stature to handle. Fabrics that weigh between 4 and 7 ounces per square yard are considered ideal, and that is our target weight for most Covercraft covers. The other property that is important to consider is bulk. Bulky covers are hard to handle and hard to store.
How do I care for my car cover?
Properly caring for your car cover will help ensure many years of protection and performance. If you visit the material comparison page and click on a material's name in the table it will provide a full document (pdf) of instructions for how to care for your cover. Some fabrics require commerical washing and drying while others can be cleaned at home.
Is there a correct process for installing a cover?
In general, always cover the front and rear bumpers as the last step. If the cover has mirror pockets, place the pockets over the mirrors first. If you have an old car you should cover the roof and windows first, and then the front and rear of the car. On some coupes and roadsters made prior to 1932, you might be unable to install the cover at all if you start with the front or the rear bumper.
What is the best way to fold a cover when taking it off the vehicle?
The easiest way we've found is the way we picture it in our instruction sheets. Simply fold each side up onto the roof and refold it as necessary so the material ends up about 2 feet wide. Then, starting at the front of the vehicle, fold the cover towards the back in increments of about 3 feet. This way you don't drag the cover over the vehicles surface, and it's easy to reverse the process for installation.More
Can I put a wet cover on a vehicle?
If your vehicle is clean, it's actually the best way to dry the cover. If it's a Covercraft cover, as the temperature warms up, all the moisture will evaporate, since all of our fabrics are breathable.
Do you know how to properly install your new car cover? What about installing the grommets?
How do I keep my vehicle cooler when I use a car cover?
There are a couple suggestions:
- Park in the shade. Most of our better fabrics will protect against bird droppings and tree sap
- For short periods of time, the best thing to do is to lower your side windows about two inches. Ambient temperature builds inside enclosed spaces, and if you open the windows slightly you'll allow air to circulate, just like it circulates under the cover. We do not recommend leaving the windows down for long term or overnight storage.
- Some of our fabrics offer more heat insulation than others, simply because they are multi-layered and are more effective at keeping heat away from the vehicle surface, but any cover will help reduce the vehicle temperature on a hot day.
Would it be possible for me to receive samples of your car cover materials?
- Call us at 1-866-818-9901 (toll free).
- Email us at firstname.lastname@example.org with your name and mailing address.
How does the car cover attach to my car?
There is elastic in the front and rear hems. There is a grommet underneath either door that can be used with our cable lock kit to help hold the cover in place during high winds or stormy weather.
My Car Cover is not listed. How can I get a cover?
If it has wheels, we can cover it! Call us at 1-866-818-9901 (toll free) for more information or email us at email@example.com.
Do you have a cover for my limo?
Covers Direct offers covers for limousines! We simply need to know the length of the limo, the length it has been stretched and if it has a boomerang antenna. The covers we offer for these vehicles are custom and guaranteed to fit perfectly.
Payments and Shipping
I am buying this car cover as a gift. Will the box give the contents of the package away?
Some of our covers are shipped in retail boxes, and some are shipped in white boxes. The retail boxes have a picture of a car and car cover on the box. The white boxes are simply plain white boxes. If you prefer a white box, we can and will accommodate your request. Simply place a message in the comments box as you check out online or tell us your request over the phone.
How do I pay with a check or money order?
It's easy! Simply print the shopping cart page that shows the items that you want in the color and material that you want and include it in the envelope with your check or money order. Make your check or money order payable to "Covers Direct". Our mailing address is 2020 Hwy 11 West Chesnee, SC 29323. When your check or money order is received, we will order and ship your car cover. In stock covers ship the same day that the check has cleared. Covers that are not in stock are ready in1-2 weeks.
You will want to include your shipping address with your order. A phone number or email is also good to include in case we have questions concerning your order.
We appreciate your business!
I am in Canada. How does shipping work?
Covers Direct is pleased to take orders from Canada and has now partnered with FedEx to offer a great new deal on Canadian shipping. For just $49.95, we will ship car covers to your door, taking the hassle out of dealing with GST, brokerage, and duties. Accessory shipping is 29.95. An upgrade to expedited freight in also included so your package will arrive within 3 business days of shipment. No dealing with customs, no hidden fees, and no surprises!
Will you ship to my international location?
Covers Direct will ship internationally to any location! To obtain a shipping quote we will need your full address including zip/postal code. We offer shipping via FedEx, UPS, or Priority Mail. Mail is more economical by far and many times just as quick as UPS. Tracking numbers are provided with the shipment.
If you have any questions about the shipping or would like a shipping quote please feel free to call, email, or do a live chat. We are always happy to help you!
How long will it take to receive my order?
If your order has a shipping time specified, we will ship it the same day that you order as long as your order is placed by 3 PM EST. Shipping is via UPS ground or FedEx and will require 2-7 business days.
If your order does not show a shipping estimate, it will have to be made. Normal lead time for car covers, heat shields, dash mats, floor mats, interior covers, hardtop covers, cab coolers, and cab area covers is 1-2 weeks. Normal lead time for motorcycle covers and ATV covers is 2-3 weeks. Normal lead time for seat savers and front end masks is 3-4 weeks. Shipping is via UPS or FedEx ground and will require 2-7 business days.
Most orders will arrive at your door within 2 weeks.
We offer expediting options for production and upgraded shipping. Contact us for more information on getting your cover quickly.
During our busiest times, which usually surround holidays, car covers may require longer than 2 weeks to manufacture.
If you have questions about a specific cover or regarding your order, please call us, toll free, at 1-866-818-9901 or email us at firstname.lastname@example.org.
We're here to help!